Refunds and cancellations

Digital access cannot be un-delivered, so the rule is simple and we hold ourselves to it.

You get a full refund if

• we cannot deliver your access at all;
• the access we sent does not work and we cannot replace it within 48 hours of you telling us;
• you were charged twice for the same order.

We cannot refund

• an order that has been delivered and works, simply because you changed your mind;
• a claim made after the access has been used, unless it stopped working.

How to ask

Email support@green-leaf.store with your order reference, or message WhatsApp. Approved refunds go back to the original payment method and normally land in 3–5 working days.

Failed payments

If a payment failed but your bank shows a deduction, nothing was captured. Banks reverse those automatically, usually within 24 hours. Send us the reference if it has not.